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Citizen's Charter

Vision
        We dream of Filipinos who passionately love their country and whose values and competencies enable them to realize their potential and contribute meaningfully to building the nation.
         As a learner-centered public institution, the Department of Education continuously improves itself to better serve its stakeholders.
 
Mission
      To   protect and promote the right of every Filipino to quality, equitable, culture-based, and complete basic education where:
          Students learn in a child- friendly, gender- sensitive, safe, and motivating environment
         Teachers facilitate learning and constantly nurture every learner
         Administrators and staff, as stewards of the institution, ensure an enabling and supportive environment for effective learning to happen
    Family, community, and other stakeholders are actively engaged and share responsibility for developing life-long learners.

Core Values
    Maka-Diyos
    Maka-tao
    Makakalikasan
    Makabansa

 

 

 

Performance PLEDGE

(Adopted from Performance Pledge provided in CSC Citizen’s Charter)

 

    We, school head and faculty of Tenejero Elementary School pledge to:

 

                        Serve you promptly, efficiently, and with utmost courtesy;

                             Ensure strict compliance with service standards;

                             Respond to your complaint about services as soon as possible;

                             Value every citizen’s comments, suggestion as, and needs;

                              Empower the public through 24/7 access to information on our

                                policies, programs, activities and services;

 

 

All these we pledge

Because YOU deserve no less.

 

 

Feedback and Redress

Mechanism

 

(Based on CSC Citizen’s Charter Feedback and Redress Mechanism)

 

                             Please let us know how we have served you by doing any of the following:

 

                   Send your feedback through e-mail ( tenejeroelementary@yahoo.com.ph) or text

                                      at 0928-5004830

 

                   Talk to our Office-in-Charge       (047) 791-3763

 

                   If you are not satisfied with our service, your written/ verbal complaints shall

          immediately be attented to by the school head at the principal office or by the

          guidance coordinator at the Guidance Room.

 

 

 

THANK YOU for helping us continuously improve our services.

 

 

 

 

School Frontline

Services

 

vIssuance of Certificate of Good Moral and Certificate of Enrolment

vIssuance of Form 137-E

vIssuance of Requested Files

vApplication for Philippine Educational Placement Test

vEnrolment (Kindergarten and Elementary)

vRecruitment: Acceptance and Evaluation of Teacher’s Application

vFiling of Complaints

 

 

 

Issuance of Pupil’s Certifications

and Other  Certifications - Principal’s Office /

School Information System’s Office

 

Schedule of Availability of Services:

 

Monday- Friday

8:00 a.m.- 5:00 p.m. NO NOON BREAK

 

Who May Avail of the Service?

            Parents / Guardians, Pupils, and other  Concerned Agencies

 

What are the Requirements?

            Accomplished Request Slip

 

Duration: 42 minutes

 

 

 

 

How to Avail of the Service?

 

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON IN CHARGE

FEES

FORM

1

Fill up Request Slip and submit the duly filled up form

Receive the duly filled up Request Slip

within  5 minutes

School Clerk/ Guidance Coordinator

None

Request Slip

2

Wait while the requested certification is being processed

Forward the Request Slip to the assigned employees

within 2 minutes

School Clerk/ Guidance Coordinator

None

 

3

 

Check the record of the requesting party & prepare the certification

within 30 minutes

Guidance Coordinator

None

 

4

 

Receive the certification for signature/ actual signing

within  2 minutes

School Head

None

Certification

5

 

Forward signed certification for releasing to authorized employee

within 1 minute

Guidance Coordinator

None

 

6

Get the certification

Release of the signed certification

within 1 minute

Guidance Coordinator

 

None

 

 

 

 

 

Issuance of Form 137-E – Guidance Room/

School Information System’s Office

 

Schedule of Availability of Service:

                                 Monday- Friday

                        8:00 a.m.- 5:00 p.m. NO NOON BREAK

 

Who May Avail of the Service?

                                            Parents/ Guardians, Pupils and Requesting Schools

 

What are the Requirements?

                                                       Accomplished Official Request Form

 

Duration: within the day

 

 

 

 

              

               How to Avail of the Service?

 

STEP

APPLICANT/

CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON IN CHARGE

FEES

FORM

1

 

Accomplish Request Slip and submit the duly filled up form

Receive the duly filled up Request Slip

within 5 minutes

School Clerk/ Guidance Coordinator

None

Request Slip

2

 

Forward the Request Form to the Guidance Coordinator

within 2 minutes

Guidance Coordinator

None

 

3

 

Classify/ Prepare the request documents be it for photocopy or certified true copy

within the day

Guidance Coordinator

None

 

4

 

Approve, review and affix initials to each actionable document

within10 minutes

School head

None

 

5

 

Stamp release to each document: assigns numbers to the original copy, copy to be furnished and to the file copy

within 5 minutes

Guidance Coordinator

Php15

(for documentary stamp)

 

6

Pick up the requested Form 137-E

Release of the signed certification

within 2 minutes

Guidance Coordinator

None

Form 137-E

           

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ISSUANCE OF REQUESTED FILES – Principal’s Office

 

 

Schedule of Availability of Service:

           Monday- Friday

           8:00 a.m.- 5:00 p.m. NO NOON BREAK

 

 

Who May Avail of the Service?

            Parents/ Guardians, Pupils and Requesting Schools

                                                                                                                                                           

What are the Requirements?

             Accomplished Official Request Form

                                                                                                                                                               

Duration: within the day

 

 

 

 

                       

           

How to Avail of the Service?

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON IN CHARGE

FEES

FORM

1

Accomplish Request Slip and submit the duly filled up form

Receive the duly filled up Request slip

within10 minutes

School Clerk/ Guidance Coordinator

None

Request Slip

2

 

Forward the Request Form to the Guidance Coordinator

within 5 minutes

Guidance Coordinator

None

 

3

 

Search for the record: retrieve the file

within the day

Guidance Coordinator

None

 

4

 

Approve, review and affix initials to each actionable document

within  10 minutes

School head

None

 

5

 

Forward to Guidance Coordinator

within 1  minute

Guidance Coordinator

None

 

6

Pick up the requested document

Release of the signed certification

within 2 minutes

Guidance Coordinator

None

 

 

         

 

Application for Philippine

Educational Placement Test - Guidance Room/

School Information System’s Office

 

                                        Schedule of Availability of Service:

Regular Examination

                                    Registration: September and October

                                    Examination: 3rd Sunday of November

                                    Place: Designated Testing Centers

                                          

Who May Avail of the Service?

Are presently enrolled over-age pupils and need to upgrade their academic level.

                                           

What are the Requirements?

                                         

Birth Certificate

Latest Card or Form 137 (original and photocopy)

2 pcs. 1x1 ID picture

Registration Fee - Regular =Php 50

An Individual is qualified to take the PEPT If he/she completed the grade as shown below:

 

Grade                                     Age at the time of registration

Grade 1                                             at least 8 yrs .old

Grade 2                                             at least 9 yrs. old

Grade 3                                             at least 10 yrs. old

Grade 4                                             at least 11 yrs. old

Grade 5                                             at least 12 yrs. old

Grade 6                                             at least 13 yrs. old

 

Duration: within the day

 

 

 

 

How to Avail of the Service?

STEP

APPLICANT/

CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON IN CHARGE

FEES

FORM

1

Accomplish and submit all the requirements

 

 

Receive all the accomplished documents & informed the client to pay the registration fee

within 5 minutes

Guidance Coordinator

Php 50

PEPT

2

Pay the registration fee to the Guidance Coordinator

 

 

Forwarded the accomplished documents and registration fee to the Division PEPT Coordinator

within the day

Guidance Coordinator/

Administrative Aide

None

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                              

 

Enrolment Of Kindergarten & Elementary - School

Audio - Visual Room

 

Schedule of Availability of Service?

           

 Kindergarten and Elementary   -  Early Registration: every last Saturday of January

 -  Two weeks before the start of the School Year

 

Who May Avail of the Service?

         

v  Kindergarten age - 5 years old as of Oct 31 of the current year

v  Elementary age    -  6 -11years old

 

Requirements for Enrollee:   

                    

1.Kindergarten and Grade I

v  Birth Certificate  (original and xerox copy)

           2.Elementary – Grade II –VI

v  Report Card (Form 138)

3.Transferees

v  Report Card (Form 138) with LRN

v  Copy of Bith Certificate

v  Form 137-E with LRN

v  Certificate of Enrollment (In case of inavailability of Form138)

 

Duration:  half day  

                   

 

 

 

 

How to Avail of the Service?  

APPLICANT/ CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

 

1.Submit  birth certificate for

   Kindergarten and Grade I

   and report card for

   Grades II-VI

 

 

2.Undergo assessment

   test/interview (for Grade 1

   and transferee)

 

 

3.Enroll and receive books

 

Receive, assess and evaluate report card / birth certificates

 

 

 

Conduct  assessment test/interview

 

 

 

Accept pupils and distribute books

 

within 10 minutes

 

 

 

 

 

within 30 minutes

 

 

 

 

within 30 minutes

 

Teacher-in-Charge

 

 

 

 

 

Teacher-in-Charge

 

 

 

 

Teacher-in-Charge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Recruitment: Acceptance and Evaluation of

Teacher’s Application -  Principal’s Office

 

 

 

Schedule of Availability of Service?

 

 January 15 to March 15    -    Acceptance and Evaluation of Application

                                                                    Submission of Evaluated Application

 

Who may Avail of the Service?

v  Recruitment: Acceptance and Evaluation of Teacher’s Application

Ø  Applicants who hold a valid of registration/ professional license as a teacher from

the Professional Regulation Commission (PRC) seeking to be appointed as Teacher

Ø  Qualified applicant who is with a valid professional license issued by the Professional Regulation Commission and who meets the requirements in the Evaluation

Selection Guidelines applied by the school

Ø  Bonafide resident of Barangay Tenejero for at least six months who declared

himself/ herself in the Personal Data Sheet

 

 

                                    Fees: NONE

  

                      

                                               

 

 

 

 

 

 

 

 

 

What are the Requirements?

 

v  Recruitment:

Ø  Application Letter

Ø  CSC Form 212 in 2 copies with the latest 2x2 ID picture

Ø  Certified photocopy of PRC Certificate of Registration /License

Ø  Certified photocopy of ratings obtained in the Licensure Examination for Teachers/

Professional Board Examination for Teacher.

Ø  Certified copies of Transcript of Records for baccalaureate course

Ø  Certificates of specialized training, if any

 

 

            How to Avail of the Service?

 

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

PERSON IN CHARGE

Submit a written application with the required documents to the principal’s office

Receive application and verify documents submitted as to the completeness and authentically.

within 2 minutes

School Clerk/ Guidance Coordinator

 

Review documents submitted for completeness, accuracy, authenticity and veracity

within 5 minutes

School Head

 

Submit the  pertinent documents of the applicants  to the District Office

within the day

Administrative Aide/ School Head

 

 

 

 

Filing of Complaints -  Principal’s Office/

Guidance Room

                                     Schedule of Availability of Service?

                                        Monday-Friday

                                                8:00 am- 5:00 pm NO NOON BREAK       

 

                                Who may Avail of the Service?

                                                  Any person may file an administrative complaint against teaching and non-teaching

 personnel of the school

                                                     

                                           Fees: NONE

                                What are the Requirements?

                             

1.      Full name and address of the complainant.

2.      Full name and address of the person complained of, as well as his position in the school.

3.      A narration of the relevant and material facts which show the acts or omissions as allegedly

committed by the person.

4.      Certified true copies of documentary evidence and affidavits of his witnesses, if any

5.      Certificate of Non-Forum Shopping

6.      Complaint shall be under oath

              

              

                                    Duration: 10 minutes

 

 

 

                                                        

 

 

How to Avail of the Service?

 

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON IN CHARGE

FEES

FORM

1

 

File the complaint along with the requirements at the office of the school head

Receive the complaint and other document, if any

within 5 minutes

School Clerk/ Guidance Coordinator

None

 

PEPT

2

Receive the receiving copy of documents / complaint

Issue the receiving copy to the client

within 1 minute

School Clerk / Guidance Coordinator

None

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                                                                          Prepared by:

                                                                                                                                              

ELLEN C. MACARAEG

                                                                                                                                                                                          Principal II                     

                           Noted:

                                                 JEANETTE L. ANDALES

                                         Public Schools District Supervisor

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